TERMS & CONDITIONS

Shipping:

The customer is responsible for all shipping charges FOB factory, zip code 91702. Shipping instructions, shipping method, delivery address and delivery date must be included in the PO . Changes to shipping instructions must be in writing, approved by factory and submitted at least 72 hours prior to ship date as factory may ship early. Factory will not be responsible for delays or additional charges for any unapproved changes. Factory may ship orders out up to 3 days prior to insured unless requested on the PO or in writing. All orders become the customer's property upon factory's delivery to carrier as shipments for FOB factory. Customers should file claims with carrier for any delayed, lost or damaged shipments. The factory will be happy to assist with this process, but the customer must initiate this process within 14 days of shipment. Delays caused by a carrier are not the responsibility of the factory and no refunds, credits or returns will be given to customer due to carrier issues.

Special Packaging and Fulfillment:

Factory has a full service fulfillment facility. Call for quotes on all special packaging and fulfillment services. There will be a $15(v) per pallet charge for palletizing.

Carriers:

The factory reserves the right to ship via the carrier of their choice, at customer's expense, in order to meet the customer's in-hand date. To ship via United States Postal Service, Airborne Express or other carrier will require an additional 2 business days and a fee of $32(v)/per order.

Billing to Customer or Third Party Account:

Upon request, factory will attempt to bill shipping to a customer's account. If customer refuses the charges, the carrier will typically bill back the charges to the factory. In this case, factory will invoice customer for the shipping charges plus a $32(v) service charge. If customer's account is invalid, incorrect or factory fails to use customer's account for any reason, factory will ship on factory's account and invoice customer for the shipping charges. Customer will be obligated to pay these shipping charges. Factory does NOT accept 3 rd party billing on rush orders.Any order not shipped on factory's account will be charged $2.50(v)/box, up to a $12.50(v) maximum charge for handling.

Split Shipments:

For split shipments to more than three locations, a split shipment charge of $6.50(v)/per location will apply for additional locations. Additional charges may apply for some split shipments, please call factory for details.

Miscellaneous Shipping Information:

If a delivery address is not included on the PO , the factory will hold shipment of the order for up to three days before shipping via ground carrier directly to the customer's address on file. The customer is responsible for any additional freight charges caused by address changes, residential service, re-routed packages, returned packages and/or other adjustments made by the carriers. These additional freight charges will be invoiced to the customer in a supplemental invoice 15-60 days after the shipment.

Overruns and Under runs:

The factory reserves the right to over ship or under ship up to 5% and invoice accordingly. For exact quantity shipments, add an exact quantity fee of $32(v).

Catalog Photography:

The artwork, designs and trademarks imprinted on the products displayed herein are reproduced only as examples of the type and quality of decorated products available. They are not intended to represent that the products are either endorsed by, or produced for the owners of the artwork, design or trademark. Any unauthorized use of images or any material in the 2008 catalog without prior written consent is prohibited. Products shown in this catalog may vary slightly from actual products due to inherent limitations in photography, film separations and printing.

Heat Transfer & Digital Printing:

Heat transfers and digital printing allow full color imprints, halftones, gradients and multicolored logos for one low price. PMS colors can be matched at no additional cost; however, artwork requiring PMS colors MUST be in vector format, no exceptions. Unless specified otherwise, the background will be white. On bitmap images a hard color copy must be provided if you require us to match to your intended colors. The shape of a heat transfer should be kept within the confines of a rectangle, circle, oval or square. We may however, accommodate an outline to suit your logo. If in doubt, call one of our factory representatives. An epoxy dome can be added to most digital inserts for an additional cost.

PMS Color Match Charge:

Choose from our standard colors shown below or specify a PMS color for $32(v)/color. When ordering, please state PMS color or one of our standard colors will be used.

Sample Request Information:

We provide up to $5.00 of random imprinted samples, based upon the 2500 piece price for free. Blank samples are always invoiced at the 2500 piece price and cannot be applied toward the $5.00 of free samples.  Shipping is not included in the $5.00, so please provide your Federal Express or UPS account number for shipping.  Samples sales are final and non returnable or refundable.

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